Last Updated: 8th December 2025
This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our website or services. It applies to all websites, platforms and online services we operate.
We are committed to safeguarding your personal information and complying with all applicable data-protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you do not agree with any part of this Privacy Policy, please discontinue use of our website.
Forest & Wye Valley Camping
Bearse Common, St Briavels, Lydney, GloucestershireGL15 6QU
forestandwyevalleycamping@gmail.com
Depending on how you use our website, we may collect:
Name
Email address
Telephone number
Postal address
Booking information
Enquiry details submitted via forms or emails
Any other information you choose to share with us
When you visit our website, we may automatically collect:
IP address
Device type
Browser type and version
Pages views and time spent
Referring website
General location (approximate)
Server and security logs (IP address, time & activity - collected by default by web servers for security & audit trails)
This data is typically collected via essential website technologies. Any non-essential tracking (analytics, advertising, embedded services) will be covered in the separate Cookies Policy.
We may receive information from:
Payment processors
Booking platforms
Social media platforms (if you interact with our accounts)
Embedded third-party services
Marketing tools
Public sources (if relevant to your enquiry)
We use personal data only when we have a lawful basis. Your data may be used for:
Responding to enquiries
Handling bookings or purchases
Providing customer support
Sending essential service messages
Monitoring website performance
Analysing user behaviour (only with consent, via cookie tools)
Ensuring security and fraud prevention
Sending newsletters or updates
Providing details about services, promotions or events. You can opt out at any time.
Maintaining records
Handling complaints or disputes
Complying with lawful requests from authorities
We rely on the following lawful bases under UK GDPR:
Consent – for marketing communications, non-essential cookies, and any activity where we request your permission.
Contract – when processing is necessary to provide services you have requested (e.g. bookings, purchases).
Legitimate Interests – for running and improving our website and business, where these interests do not override your rights.
Legal Obligation – where we must retain or share data to comply with the law.
We do not sell your personal data.
We may share information with trusted third-party service providers who help us operate our business, such as:
Website hosting and technical infrastructure providers
Payment processors
Booking or scheduling platforms
Email and marketing platforms
IT support and security providers
Professional advisers (legal, accounting, etc.)
Data Processing Agreements (DPAs)
These providers only process your data on our instructions and must keep it secure.
In rare cases, we may also share data:
To comply with a legal obligation
To protect the rights, property or safety of our business or others
In the event of a business transfer, merger or sale
Some service providers may process your data outside the UK/EEA.
Where this occurs, we ensure appropriate safeguards, such as:
UK adequacy regulations
Standard Contractual Clauses
Equivalent measures providing lawful protection
We keep your data only for as long as necessary for the purposes it was collected for, including:
Legal, tax or reporting requirements
Managing enquiries or bookings
Resolving disputes
Retention periods may vary depending on the type of data. When information is no longer required, it will be deleted or anonymised.
You have the following rights under UK GDPR:
Right to access – request a copy of the personal data we hold
Right to rectification – correct inaccurate or incomplete data
Right to erasure – request deletion of your data (in certain circumstances)
Right to restrict processing – ask us to limit how we use your data
Right to data portability – request your data in a usable format
Right to object – particularly to direct marketing or processing based on legitimate interests
Right to withdraw consent – where processing is based on your consent
Rights relating to automated decision-making – we do not carry out automated decisions that have legal or significant effects
To exercise these rights, contact us at: forestandwyevalleycamping@gmail.com
We take appropriate technical and organisational measures to keep your information secure, including:
Encrypted connections (HTTPS)
Encryption at rest for stored data (we protect your data not just while it’s moving (HTTPS), but also when it’s sitting in our databases)
Access controls and authentication
Secure data storage
Staff training and confidentiality agreements
Regular security reviews
However, no online transmission is ever 100% secure, and you share data at your own risk.
Our website may include links to third-party websites or services.
We are not responsible for their privacy practices, and you should review their own policies before providing personal data.
Our services are not directed at children under 13.
We do not knowingly collect data from children. If you believe data has been collected, contact us and we will remove it.
We may update this policy from time to time.
Any significant changes will be posted on this page with an updated “Last Updated” date.
If you have questions about this privacy policy or how your data is used, please contact us:
forestandwyevalleycamping@gmail.com
Forest & Wye Valley Camping, Bearse Common, St Briavels, Lydney, Gloucestershire. GL15 6QU.
© Forest And Wye Valley Camping Site. All rights reserved.
©Copyright Forest And Wye Valley Camping Site.
All rights reserved.
